All records deleted within the OWL Intelligence Platform will be stored in the Trash Bin. These records can be reviewed and restored by Administrators.
Administrators can set when the records inside the Trash Bin will be permanently deleted based on the deletion date. The timeframe can be set to 30 days, 60 days, or 90 days.
Steps to Access Trash Bin:
1. Hover over Administration.
2. Click Data Administration.
3. Click Trash Bin.
4. The Trash Bin page will open.
5. Deleted records are organized by record type.
• The records available inside the trash bin are accessible to all the admins and team admins based on their licenses.
• These record types - Cases, Subjects, Forms, Information Sharing, Tips, Reports, OWLdocs & Vault are shown under the Trash bin with a separate tab structure for each record type.
• The action menu on each record type has an option named Restore.
• Click on Restore to edit the specific record status. If you change the record status from Delete to OPEN or any status available, then the record will be updated with the new status, and it will not show under the Trash Bin.
• You can see the record has been moved to record management with a record status of New.
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