OWL License types provide various access rights within each Software Edition as follows:
License Type | Description | Edition(s) |
|---|---|---|
| Super Admin | Organization Primary Contact with full access to all system settings, user management, data controls, and platform configuration across the organization. | All |
| Super Admin User | Organization Primary Contact with Full administrator rights with the ability to search and interact with data as a standard user. | All |
| Administrator | Grants Full access to all system settings, user management, data controls, and platform configuration across the organization. | All |
| Administrator - User | Full administrator rights with the ability to search and interact with data as a standard user. | All |
| Administrator - Team | Administrative control over a designated team, including user management and team-specific settings. | All |
| Administrator - Team - User | Offers team-level administrative access along with full user capabilities for data interaction and searches. | All |
| Supervisor | Oversight access to monitor user activity, manage workflows, and ensure compliance within assigned teams | All |
| Supervisor - User | Supervisor access with full user capabilities for data interaction and searches | All |
| User Full | Allows comprehensive data exploration and interaction across permitted modules. | All |
| User - Read Only | Restricts access to viewing data without the ability to search, edit, or interact. | All |
| Collaborator - Read Only | View-only access to collaborate platform data without the ability to run searches or make changes. | All |
| Collaborator - Read Only - No Web Access | Limits viewing to collaborate case shared by email/SMS with no access to the live platform. | All |
| External Collaborator - Full | Provides trusted external users with full interactive access to shared cases and allows them to perform searches within the shared cases. | Enterprise, Smart City |
| External Collaborator - Read Only | Offers external parties viewing-only access to shared cases without interactive rights. | Enterprise, Smart City |
| Information Sharing | Permission to Create/Update Information Sharing Data based on access rules within the platform. | Enterprise, Smart City |
See the chart below for a comparison of the available permissions, access rights, capabilities, and collaboration needs for each of the above License Types.
The table below provides descriptions for each of the Permissions listed in the above chart:
| Permission | Action(s) |
| Manage Users | Create, edit, disable, or close user accounts |
| Manage Departments | Create, edit, or delete departments; assign supervisors and add users |
| Manage Roles | Create, modify, or remove system roles |
| Manage Permissions | Configure module‑level access for users and role |
| Mange Reporting | Enable or disable reporting and dashboard access at organization, department, or user level |
| Case Update | Create or update case information, attached records, case status, case type, and compliance details |
| Case Records & Files Attach/Detach | Attach or detach records (subjects, reports, forms, OWLdocs, templates, etc.) to and from cases |
| Manage Case Compliances | Create and update compliance rules; enable or disable compliance at organization or department level |
| Manage Case Status/Type | Create or update custom case statuses and types |
| Manage Case Templates | Build and update case templates and record templates; assign templates to departments |
| Delete Records & Files | Delete documents and files from OWLdocs and restore items from the trash bin |
| Manage Collaboration/ Sharing Records | Configure user‑ and role‑level collaboration rules defining read/write access between users |
| Manage Approval Settings(IPA) | Create approval workflows (IPA rules) for actions requiring supervisor or admin approval |
| Case Collaboration Approvals | Approve user‑initiated, cross‑department, and external collaboration requests |
| Manage Notifications | Enable or disable notification settings for users and role |
| Manage Security Policies | Configure MFA settings and reset user security credential |
| Manage User Storage/Usage | Manage subscription settings and monitor user storage usage |
| Manage Marketplace | Configure and manage data source connector |
| Manage Link Analysis Configuration | Enable and configure identity relationship mapping for link analysis |
| Assign Tasks | Create, edit, and assign tasks to users |
| Reassign Cases | Change the record owner for cases |
| View Audit Logs | View audit logs for user activity across modules |
| Add Notes/Note Type | Add case notes and create or update note types |
| Delete Notes | Delete notes added by any user |
| Transfer Records (Change Record Owner) | Transfer cases and associated records between users or departments |