If you are unable to sign in to OWL, try the following troubleshooting steps before contacting your administrator.
1. Verify Your Credentials
- Ensure that you are entering the correct username and password.
- Check that Caps Lock is not enabled.
- Make sure there are no extra spaces before or after your username or password.
2. Reset Your Password
- If you have forgotten your password, click Forgot Password on the OWL login page
- Follow the password reset instructions sent to your registered email address.
- Check your spam or junk folder if you do not receive the email.
3. Check Your Account Status
You may be unable to log in if:
- Your account has been locked due to multiple unsuccessful login attempts.
- Your account has been disabled or deactivated.
- Your password has expired and requires a reset.
Contact your administrator if you believe your account has been locked or disabled.
4. Verify the Login URL
- Ensure you are accessing the correct OWL environment for your organization. For most users, that URL is https://app.owlintel.ai.
- If your organization uses a different environment, use the URL provided by your administrator.
5. Browser Issues
If the login page does not load correctly:
- Confirm that you are using a supported browser:
- Google Chrome 90 or later
- Microsoft Edge 90 or later
- Mozilla Firefox 90 or later
- Safari 14 or later
- Refresh the page.
- Clear your browser cache and cookies.
- Try using a supported browser.
- Open OWL in a private or incognito browser window.
- Disable browser extensions that may interfere with authentication.
6. Network Connectivity
- Verify that your internet connection is active.
- If using a corporate VPN, ensure it is connected, if required by your organization.
- Check whether firewall or proxy settings are blocking access.
7. Server Availability
If multiple users cannot access OWL:
- Verify whether the system is undergoing scheduled maintenance. If this is the case, the login page will display a maintenance message.
- Contact your IT team or system administrator to confirm the platform status.
8. Single Sign-On (SSO)
If your organization uses Single Sign-On (SSO):
- Select the SSO sign-in option on the OWL login page.
- Use your organization-issued credentials to sign in.
- Contact your IT team if you experience an identity-provider or multi-factor authentication (MFA) issue.
9. When to Contact Your Administrator
Contact your system administrator if:
- You cannot reset your password.
- Your account is locked or disabled.
- Login continues to fail after verifying your credentials.
- You receive unexpected authentication or authorization errors.