Audit Logs

  • Updated

OWL maintains comprehensive audit logs, capturing a detailed record of user activities, system changes, and security events, enhancing platform security and accountability. Logged activity includes, but is not limited to;

• User Activity

• Data Access and Modifications

• Configuration Changes

• Security Events

• Compliance Tracking

• Integration Events

• Error and Exception

• Audit Trail Retention

• Administrator Activities

• Time Stamps

• Access Control Changes

• Policy Violations

By maintaining comprehensive audit logs that capture a wide range of user activities, system changes, and security events, OWL enhances platform security, promotes accountability, and facilitates compliance with regulatory requirements and industry standards. These audit logs serve as a valuable tool for monitoring and analyzing platform usage, identifying potential security risks, and ensuring the integrity and confidentiality of sensitive data within the OWL platform.

 

The Case Management module is available on the following Editions:

  • Standard
  • Advanced
  • Enterprise

  • Smart City

     

View Audit Logs & Filters

 

Steps to View Audit Logs: 

1. Hover over Case Management. 

2. Click Audit Logs. 

3. This will open the View Audit Logs page. 

4. The View Audit Logs page displays all action logs that are performed by users across the organization. 

5. Based on your role and license type, you can view audit log details. 

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6. Comprehensive Activity Tracking: The audit log records all user actions across every module within the system. 

7. Key Log Components: Each entry includes the Log Date, Log Message, Username, and Module. 

8. Log Date: Indicates the exact timestamp when the user performed the action. 

9. Log Message: Provides detailed information about the user's activity, including both the previous and updated data, offering enhanced clarity for users and administrators. 

10. Username: Identifies the specific user responsible for the action. 

11. Module: Specifies the module in which the logged activity occurred. 

12. To look for a specific user audit log, use the filter available on the top right corner of the table. 

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Filters: 

• Username: Allows you to search for the specific user audit logs. 

• Log Type: Allows you to search for a specific module's audit logs. 

• Created Form/To: Allow you to look for the audit logs that are created between specific dates. 

13. Audit logs can also be viewed under each case and subject dossier. Here, the audit logs are shown with respect to the Cases and Subjects only.