Below is an overview of the upcoming release features on our roadmap and in active development. Follow our product releases to stay up-to-date on new features and improvements!
Collaboration & Communication
External collaborators – onboarding and access
Users will be able to add external collaborators and agency users to their organization (with admin/supervisor approval) and attach them to specific cases with read or read/write access.
Approved external collaborators will be able to log in to OWL and work only on the cases they have been granted access to.
Agency collaboration module
An agency collaboration module will manage inter‑agency relationships, shared cases, access rights, and approval workflows in a structured way.
Collaborator notifications and alerts
Users will receive collaborator‑specific notifications and alerts when collaborators log in, make changes, or are added to cases.
A collaborator pop-up will show collaborators’ online/offline status so teams can coordinate real‑time work.
Communications between collaborators & communications module
A communications module will provide in‑platform messaging (such as notes, chat, or threads) tied directly to cases and subjects.
Collaborators will be able to coordinate investigations inside OWL without relying solely on external communication channels.
Case notifications section
Each case will include a notifications section that shows recent alerts and updates related to that case in a single view.
Notification module enhancements
Admins will be able to configure notifications for new OWL records and features centrally, and users will receive more targeted alerts based on their roles and data access.
View & edit collaboration‑based records
Case management will display collaboration‑based records and their sharing details, and admins/supervisors will be able to see license‑based subordinate records under Administration → Record Management.
Compliance, Access & Governance
Integrated compliance (role‑ and user‑level)
Compliance rules (e.g., GLBA, DPPA, HIPAA, juvenile controls) will be configurable at both the role and individual user levels and will be enforced consistently across the platform.
GLBA, DPPA & HIPAA master lookup
Master lookup tables will centralize GLBA, DPPA, and HIPAA definitions so compliance categories will be referenced and enforced in a consistent way.
SLA implementation
SLA tracking will measure response and resolution times for key workflows and will support monitoring and escalation based on defined targets.
Third‑party application deployment and access
A controlled framework will govern how approved third‑party applications are deployed and accessed alongside OWL, including permissions and logging.
Search, data & user access (OWLdocs / OWLvault)
Users will be able to search cases in OWLdocs and OWLvault with clearer data and user access controls, ensuring they see only the records allowed by their permissions and collaborations.
Automation, Workflow & Intelligent Process Automation (IPA)
IPA – initial implementation (cases & approvals)
Intelligent Process Automation will initially allow case creation and updates to follow rules‑driven workflows so that new or updated cases are handled in a standardized way.
Approval processes will be configurable so specific case actions or state changes will automatically route through defined approval paths.
IPA – advanced implementation (rules & actions)
Admins will be able to define granular approval and routing rules for records and user actions, including multi‑step approvals or no‑approval paths.
Records and user actions will be evaluated against IPA rules so oversight will be consistent and aligned with each organization’s policies.
Batch process
Users will be able to trigger batch processes for large‑volume operations (such as imports or bulk updates), which will run in the background with progress tracking and logging.
Launch Case in background
Launch Case will run asynchronously and will notify users when a case is ready, allowing them to keep working while the system prepares the case.
User reports & drag‑and‑drop module
Users and admins will be able to assemble custom reports and dashboards using drag‑and‑drop modules tailored to their reporting needs.
Case management – archive case
Users will be able to archive cases with appropriate retention and access rules so closed or inactive cases are preserved but do not clutter active workloads.
Started a new search at case/subject level
Users will be able to start new searches directly from a case or subject context, and those searches will automatically be associated with the originating record.
Transfer search/subject between cases
Users will be able to transfer a search or subject from one case to another while preserving history and links.
SLA implementation (operational tracking)
SLA configuration will integrate with workflows so SLA breaches and approaching deadlines will be visible and actionable.
Search, Deconfliction & Data Intelligence
Auto deconfliction & deconfliction container
Auto deconfliction will continuously compare new searches and records against existing data and will notify users when overlaps or conflicts are detected.
A case‑specific deconfliction container will show only the deconfliction results for that case, reducing the need to navigate to a global view.
Smart matching data query
Users will be able to run smart matching searches that surface likely related records based on similarity, not just exact matches.
Data query search – licensing, collaboration & tabular view
Data query search results will reflect both licensing and collaboration settings so users will see only products and records they are entitled to access.
The tabular view will show richer contextual details and per‑record permissions so users will understand what each result contains and what actions they are allowed to perform.
Spyglass – multi‑attribute selection
In the spyglass pop-up, users will be able to select multiple attributes via checkboxes and run combined searches in a single step.
Customizable case search reports
Users will be able to choose which items from case search results to include in downloadable reports, creating more focused outputs.
Most connected subjects list
Users will be able to review a list of the most connected subjects, with key attributes, to prioritize entities that sit at the center of many relationships.
Mapping, Geospatial & Visualization
ESRI map – relationship edges & map‑view relationships
Map views (including ESRI maps) will display explicit relationship lines/edges between entities so spatial and relational information is visible together.
Reverse geocoding & manual lat/long entry
Users will be able to click on maps or enter coordinates and have them converted to readable addresses, and they will be able to manually enter latitude and longitude for precise geospatial analysis.
Prevalence settings in visualization (case‑only)
Prevalence settings in data visualization will behave correctly for case‑only searches, so visual patterns will still provide meaningful insight without subject filters.
Rendering time for link analysis / graph
Link analysis and graph views will render and respond more quickly, allowing users to work with large networks more smoothly.
Collaborative link analysis
Multiple collaborators will be able to move, expand, collapse, hide nodes, and add attributes in link analysis views with shared state that reflects collaborators’ changes.
OWLdocs, OWLvault & Data Sources
OWLdocs – OWLimport records, data sources & filters
Users will be able to filter and view OWLimport‑processed records in OWLdocs by data source, focusing on data from specific providers or systems.
Databases by data sources
In “Databases by Data Sources,” users will be able to filter processed records by available data sources to better target and manage specific record sets.
Export process
Export workflows will be standardized so users will be able to export files and reports with consistent formatting, logging, and compliance handling.
Batch process (data operations)
Large‑scale data operations (such as imports and updates) will be handled by batch processes that run in the background and provide clear status.
Documents, Forms & Evidence
Mail merge with OWL forms
Users will be able to generate mail‑merge style documents directly from OWL forms, automatically populating templates with case and subject data.
Automatic form generator for bulletins/BOLOs
Users will be able to generate bulletins or BOLOs automatically from selected data using standardized templates.
Built‑in PDF ↔ Word and document generation
Users will be able to convert PDF to Word and Word to PDF inside OWL, and they will be able to create documents and templates via a built‑in editor.
Video or audio report
Users will be able to create and attach video or audio reports to cases and subjects, expanding supported evidence types.
Document error messages & audit log messages
Document‑related errors will display clearer messages and will generate corresponding audit log entries to support troubleshooting and compliance reviews.
Calendar, Email & External Systems
Gmail integration
Users will be able to link Gmail messages to cases and subjects so email communications are accessible directly within OWL.
Calendar – task manager
Users will be able to schedule, assign, and track tasks on a calendar that is tied to their cases and subjects.
Organization FTP site
Organizations will be able to use an FTP site managed by OWL to move large files and data sets securely between their systems and OWL.
Third‑party application deployment and access
(As above) Customers will be able to work with approved third‑party applications through a controlled deployment and access layer.
Users, Roles, UI & Settings
User controls web UI & per‑tenant UI settings
Users will be able to adjust their own web UI preferences, while customer admins will be able to define tenant‑wide UI defaults and enabled modules.
View selected role details
Admins will be able to open a detailed view of any role to see its permissions and configuration.
User web UI settings by customer admin
Customer admins will be able to manage and standardize UI settings for their users, such as layouts, default views, and feature visibility.
SSO access feature
Organizations will be able to integrate OWL with their identity providers, enabling single sign‑on for users.
Testing framework design
A formal testing framework will underpin new features so releases will be more reliable and regressions will be reduced before production deployment.
OWL “Intelligence” Capabilities
OWL Human
OWL Human will introduce human‑in‑the‑loop capabilities so automated workflows will be able to route complex or sensitive decisions to a human reviewer.
OWL Discover
OWL Discover will help users surface patterns, entities, and connections in large datasets that may not appear through simple keyword searching.
OWL Detect
OWL Detect will automatically highlight anomalies, risks, or noteworthy events in data, supporting proactive detection workflows.
OWL Stream
OWL Stream will allow organizations to handle and analyze streaming or near‑real‑time data feeds for continuous monitoring and alerting.